Live Web Class This class will teach you how to sustain customer loyalty by looking at every situation through the eyes of the customer, and then act accordingly. Skills you will learn include: Interacting professionally with every customer How to listen for problem-solving How to de-escalate conflict and search for win-win solutions. Sign Up Now
In-Person Training
Live Web Class Learn how to strengthen your communication skills, set boundaries, and ask for what you want! This class will help you: Express your opinion with authority & tack Say “no” with confidence Project an image that is more self-assured & credible. Sign Up Now
In-Person Training Students with very little experience with computers will learn the basic fundamental operations and functions of the computer. Sign Up Now
In-Person Training In today’s competitive work environment, employees must be digitally literate in order to find and succeed in a career. The Northstar Digital Literacy Assessment measures adult digital literacy skills in 10 basic categories: Basic computer skills Internet Windows OS Mac OS Email Social media Microsoft Word Microsoft Excel Microsoft PowerPoint Information literacy Sign Up This
This class will help you understand how applying emotionally intelligent competencies benefit you by putting your best foot forward to seek wins with others. You will learn how to help employees prepare for and perform in their role within a new team environment. You will learn how to master key behaviors that lead to amazing
Live Web Class Applying for jobs online can be a challenge. During thie class you will learn: How technology has changed the application process Job search tools that are available online How to complete and submit an online application Best practices for following up after submitting your application Sign Up
Being positive when thing are negative is not always easy.This class will teach you how to keep perspective during stressful times and offers 6 tips to help you stay positive. Sign Up
Conflict is a natural part of any team environment, and the true test for the strength of a team is how it ultimately handles conflicts and solves problems. This class helps prepare students to deal with difficult issues in a straightforward manner and to seek mutual understanding by spotting potential conflict, bringing disagreements into the
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