Goodwill Industries of the Valleys

Events Calendar

Conflict to Collaboration

Conflict is a natural part of any team environment, and the true test for the strength of a team is how it ultimately handles conflicts and solves problems. This class helps prepare students to deal with difficult issues in a straightforward manner and to seek mutual understanding by spotting potential conflict, bringing disagreements into the

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Setting Up a Google Account

Google is more than the world's most popular search engine. It's also a resource for many FREE we-based services. In this class you will discover some popular Google services and how to set up a free Google account. Sign Up Now (Registration Key Code: 2502)

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Financial Literacy & Readiness

Understanding finances is a large part of success in life. In this course, you will specifically learn about: How to spend money wisely How to avoid identity theft How to budget Sign Up Now (Registration Key Code: 2502)

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Your Personal Best

This class will help you understand how applying emotionally intelligent competencies benefit you by putting your best foot forward to seek wins with others. This class will help employees prepare for and perform in their role within a new team environment. You will learn how to master key behaviors that lead to amazing effects on workplace relationships,

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Confident Decision Making

Confident decision-making is the ability to make decisions in a way that reduces stress and anxiety while remaining accountable for your actions and staying true to yourself. This training will teach you how to: Gather information Take action Review decisions Sign Up Now (Registration Key Code: 2502)

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Conduct an Online Job Search

Applying for jobs online can be a challenge. During this class you will learn: How technology has changed the application process Job search tools that are available online How to complete and submit an online application Best practices for following up after submitting your application Sign Up Now (Registration Key Code: 2502)

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Customer Service 101

This class will teach you how to sustain customer loyalty by looking at every situation through the eyes of the customer, and then act accordingly. Skills you will learn include: Interacting professionally with every customer How to listen for problem-solving How to de-escalate conflict and search for win-win solutions Sign Up Now (Registration Key Code:

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Mental Health in the Workplace

This class provides an overview of how to recognize the symptoms of the most common and severe mental health problems. Topics covered include: Aggressive behavior Anxiety Depression Psychosis Self-harm Substance use Suicidal behavior Traumatic events Sign Up Now (Registration Key Code: 2502)

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Time Management & Prioritization

Time management is defined as doing the right things in the right order…easier said than done when working in a world of competing priorities! This class will teach you how to: Plan and prioritize each day’s activities in a more efficient, productive manner Overcome procrastination quickly and easily Organize your workspace and workflow to make

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Mental Health in the Workplace

This class provides an overview of how to recognize the symptoms of the most common and severe mental health problems. Topics covered include: Aggressive behavior Anxiety Depression Psychosis Self-harm Substance use Suicidal behavior Traumatic events Sign Up Now (Registration Key Code: 2502)

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Customer Service 101

This class will teach you how to sustain customer loyalty by looking at every situation through the eyes of the customer, and then act accordingly. Skills you will learn include: Interacting professionally with every customer How to listen for problem-solving How to de-escalate conflict and search for win-win solutions Sign Up Now (Registration Key Code: 2502)

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Professional Communication

Becoming an Assertive Communicator In this class, you will learn: The differences between being passive, assertive and aggressive. How to make sure your verbal and nonverbal messages are congruent. How to increase your confidence and project a more professional image. How to assertively face confrontation and solve problems while defending yourself from attack without losing

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