Goodwill Industries of the Valleys

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Professional Communication

Becoming an Assertive Communicator In this class, you will learn: The differences between being passive, assertive and aggressive. How to make sure your verbal and nonverbal messages are congruent. How

Customer Service 101

This class will teach you how to sustain customer loyalty by looking at every situation through the eyes of the customer, and then act accordingly. Skills you will learn include:

Mental Health in the Workplace

This class provides an overview of how to recognize the symptoms of the most common and severe mental health problems. Topics covered include: Aggressive behavior Anxiety Depression Psychosis Self-harm Substance

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