This class will teach you how to sustain customer loyalty by looking at every situation through the eyes of the customer, and then act accordingly. Skills you will learn include: Interacting professionally with every customer How to listen for problem-solving How to de-escalate conflict and search for win-win solutions. Sign Up Now

This class will teach you how to sustain customer loyalty by looking at every situation through the eyes of the customer, and then act accordingly. Skills you will learn include: Interacting professionally with every customer How to listen for problem-solving How to de-escalate conflict and search for win-win solutions. Register to attend.

This class will help you understand how applying emotionally intelligent competencies benefit you by putting your best foot forward to seek wins with others. This class will help employees prepare for and perform in their role within a new team environment. You will learn how to master key behaviors that lead to amazing effects on workplace relationships,

Applying for jobs online can be a challenge. During this class you will learn: How technology has changed the application process Job search tools that are available online How to complete and submit an online application Best practices for following up after submitting your application Sign Up Now (Registration Key Code: 2502)

This class teaches important steps to writing a resume that will get you noticed! This training will help you learn the methods used to: Identify your transferable skills based on life experiences Properly organize and construct your resume Powerfully describe your experiences, skills and achievements Review your resume for grammatical and formatting errors Tailor your

Job Finding Workshop Series - Workforce Skills Why should an employer hire you? Join Mary Grant from Charlottesville City Department of Social Services who will help you answer that question. Sign Up Now

This class teaches the skills necessary to have a successful job interview. This training will help develop your understanding of: The roles of the Interviewer and the Interviewee Making a good first impression The interview process An excellent closing and follow-up Sign Up Now (Registration Key Code: 2502)

This class explores the PowerPoint interface and demonstrates the fundamental tasks for creating effective PowerPoint presentations. Specifically, you'll learn about: Working with Layouts Shapes & Images Animations Text Word Art Sign Up Now (Registration Key Code: 2502)

Understanding finances is a large part of success in life. In this course, you will specifically learn about: How to spend money wisely How to avoid identity theft How to budget Sign Up Now (Registration Key Code: 2502)

This class is designed to teach the basics of Microsoft Word. Specifically, you'll learn: Create a document Format using fonts, colored text & bullets How to locate specific text How to save a document Keyboard shortcuts Sign Up Now (Registration Key Code: 2502)

Becoming an Assertive Communicator. In this class, you will learn: The differences between being passive, assertive and aggressive. How to make sure your verbal and nonverbal messages are congruent. How to increase your confidence and project a more professional image. How to assertively face confrontation and solve problems while defending yourself from attack without losing

During this class, you will learn about: Essential functions of email services Useful productivity tools Best practices for communicating effectively through email Sign Up Now (Registration Key Code: 2502)

Job Finding Workshop Series - Interviewing on Zoom Nervous about that virtual job interview? Join Juandiego Wade and learn important tips. You don’t get a second chance to make that first impression! Sign Up Now

Confident decision-making is the ability to make decisions in a way that reduces stress and anxiety while remaining accountable for your actions and staying true to yourself. This training will teach you how to: Gather information Take action Review decisions Sign Up Now (Registration Key Code: 2502)

Learning Excel can be overwhelming. This class will help you learn how to set up a basic spreadsheet. Specifically, you'll learn: The anatomy of a spreadsheet How to arrange data for easier use and reading How to use basic formatting and Auto Fill Handle to save time How to insert/delete rows/columns and use basic calculation

This is the second class in the Excel Series to help you go beyond the creation of the basic spreadsheet. Specifically, you'll learn: Auto sum functions Merging cells Borders Theme colors Freeze columns Sign Up Now (Registration Key Code: 2502)

Job Finding Workshop Series - Job Search Having a problem finding that perfect job? Overwhelmed by all the options on the internet? Mary Grant will guide you through the process. Sign Up Now

This is the third class in the Excel series to help you go beyond the creation of the basic spreadsheet. You will learn: Create and edit tables, graphs, and charts Filter and sort data Sign Up Now (Registration Key Code: 2502)

This class will help you understand how applying emotionally intelligent competencies benefit you by putting your best foot forward to seek wins with others. This class will help employees prepare for and perform in their role within a new team environment. You will learn how to master key behaviors that lead to amazing effects on workplace relationships,

This class provides an overview of how to recognize the symptoms of the most common and severe mental health problems. Topics covered include: Aggressive behavior Anxiety Depression Psychosis Self-harm Substance use Suicidal behavior Traumatic events Sign Up Now (Registration Key Code: 2502)

This class will teach you how to sustain customer loyalty by looking at every situation through the eyes of the customer, and then act accordingly. Skills you will learn include: Interacting professionally with every customer How to listen for problem-solving How to de-escalate conflict and search for win-win solutions Sign Up Now (Registration Key Code:

Job Finding Workshop Series - Resume Writing Highlight your skills and ability. Join Juandiego Wade from the Albemarle County Job Center and create that perfect resume. Sign Up Now